FAQ'S

1. What are Aroma Crystals?
Aroma crystals is an alternative to using wax cubes, candles, or plug ins. The crystals are crystalized oil and they come with the uncut concentrated oil that matches the scent of your crystals used together.

2. How are they used?
The aroma crystals are used in conjunction with the matching oil on an oil warmer. You place two teaspoons of the crystals in the center of your dish and you will squeeze the oil directly on top of the crystals by doing 2 full circles.

3. How long do they last?
You will get a 35 to 45 day use from one set of crystals. The 2 teaspoons that you use will remain on your warmer for 7 days at a time, just needing to rejuvenate with the matching oil every other day.

4. Can I use my warmer I already have?
Most warmers will work with Aroma Crystals. Tea light warmers will work, the only downfall to those is the customer can’t control the strength of the aroma, it is on full power until they blow out the candle. Other warmers will work with Aroma Crystals as well as any other ceramic or crystal glass warmer as long as it has at least at 20 watt bulb or higher.

5. The scent that I like isn’t here, are you able to make it?
We always try to accommodate our customers. The turn around time on a special request would be 2 -4 weeks if we are able to replicate the scent.

6. How do I get replacement parts for my warmer?
We sell the bulbs and replacement dishes for the oil warmers.  Lowes also sells the replacement bulbs. They are 35 watt halogen bulbs.

7. Do you ship?
Yes we ship and we use flat rate boxes through the post office for the most cost effective shipping for our customers. If customers are local and want to schedule a pickup that is an option as wll.

8. If I run out of oil but I still have crystals left can I purchase just oil.
Yes we sell the refill oils in a 2 oz and 4 oz size.